Apps Gateway

Corebridge Apps gateway bridges the gap between the company information systems, Lync-Skype for Business and the company telephony infrastructure. It allows screen pop of the caller profile from 3^rd party application in Microsoft Lync- Skype and other customer environment. Call Control is driven by Lync, Skype for business or by other 3^rd party client application.

Features Highlights ...

1. Display caller profile :While Call Control is driven by Lync or Skype for business client application, users can display the caller profile (from 3^rd party application) by using one of the following methods:

• Caller profile is displayed using Lync/Skype chat toaster.
• Caller profile is displayed using lite client application with no GUI.

2. Call Identification: Calls are identified by using one of the following methods:

• Either from external database accessible through a DREL layer
• Or from the Corebridge Meta directory.

3. Call Flow (Call scenarios): Call is tagged with contact profile where context can be displayed among the following call scenarios:

• Either upon receiving direct call on the user’s desk phone,
• Or when call is transferred to another user of the same site (i.e. assigned to the same PBX) or to a user assigned to a different site (different PBX) – multi-site environment 
• Or, when call is indirectly received from an IVR or from a call center telephony platform. 

4. Phone Device: Caller profile is delivered regardless the type of the phone devices used by Lync or Skype for Business users (desk phone, DECT, Mobile or headsets).

5. Centralized administration.