Monitoring and Reporting (CoreTraffic, CallTracker)

• the first allows access to dynamic personalised reports
• the second offers access to pre-populated customisable pages in order to provide periodic reports, e.g. mobile calls by department, calls from/to specific customers etc Information can be extracted simply and instantly in a variety of user-friendly formats. It is accessed via a Web interface and provides accurate information wherever and whenever it is needed.

• update existing and historical PBX call logs with a correspondent’s identity (enabling retrospective analysis);
• create real-time dashboards showing presence, status, average phone usage and statistics for the whole team and the queue;
• generate detailed reports to show phone usage linked to contacts;
• working in conjunction with an Automatic Call Distributor allow real-time tracking of incoming calls, call queuing, notification and alerts on excessive on-hold times, notification of dropped calls with number and name of the calling party.