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Reporting and Statistics

Corebridge enables administrators to generate:

  • Tailored analysis - Corebridge can create detailed reports concerning organisation-wide telephone activity and also break data down by individuals and teams
  • Call log data presented for customers or partners
  • Call durations, lost calls quantified, received calls calculated, numbers of calls queueing, transferred calls,…
  • Real-time presentation of statistics - alerts based on incoming call volumes, call queue lengths, callers' time spent on hold…

    Download Corebridge's On-demand Reporting datasheet here.

    Figure 1 below shows a sample Corebridge's report page presenting total call durations for a 30-day period for users of a specified team.

     

    Figure 2 below displays call duration data broken down graphically by correspondent for the telephony activity of an individual worker.

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