Clients

Corebridge has provided solutions to a broad range of clients, from blue-chip financial institutions, pharmaceutical and biotechnology organisations, through to lifestyle management companies.

Silverbeck Rymer Since the implementation of Corebridge, staff productivity and work flows have improved significantly, freeing up to 26 minutes each day for each team member. In addition to benefiting from the automatic launch of relevant applications based on inbound or outbound telephone calls, staff no longer need to deal with answering and subsequently transferring calls. Corebridge’s intelligent automated call routing feature directs calls automatically based on case ownership, team member presence and status. http://www.silverbeck-rymer.co.uk/ Case Study

Groupama Groupama Insurances offer products such as motor and home insurance right through to healthcare and comprehensive commercial covers for the smaller business. Groupama's contact centre specialists have increased their productivity by having the telephony control on their PCs and the Salus claims management system automatically integrated into their work flow. http://www.groupama.co.uk/

Cubitt Theobald Cubitt Theobald is a building and joinery company of more than 100 years’ standing. Its team's mission is to provide a professional and friendly service, whilst striving to achieve the highest standards of craftsmanship. Corebridge implemented a solution which integrates the phone system with Workspace providing a maintenance-free, common unified directory of personal, organisational and CRM contact records with rapid search. Workspace is launched automatically in a non-intrusive fashion (i.e. not getting between the users and their current tasks when the phone rings). Click-to-call from within Workspace and all other desktop applications such as Internet browsers, emails, spreadsheets and documents. A supervision and collaboration module showing real-time telephony and PC activity and team members’ presence, with the facility to pick up each others’ calls and create tasks associated with calls. A reporting suite with “on the fly” phone activity report generation and saved templates enabling business intelligence to be derived from the call logs. http://www.cubitt.co.uk

Apax Partners Apax Partners is a Private equity investment group. Apax Partners invest in leveraged and management buy-outs, growth capital and late venture funds. Since installing Corebridge, users at Apax Partners can initialise calls from anywhere on the desktop by a single on-screen click. Full telephony features include simple conferencing, which also contributes to Apax's work efficiency. Call-logging and missed call notifications sent directly to Microsoft Outlook improve Apax customers' satisfaction. http://www.apax.com

TenUK Especially unique advantages that Corebridge delivers are call queue monitoring and call activity reporting, both of which are used to support strict SLAs with their own clients. Ten's customer service is enhanced by caller recognition from Corebridge's meta-directory and its efficiency is improved by application integration with TenMaid the company's in-house application. http://www.tenuk.com/

Choralis Consulting Corebridge transformed Choralis's business without it having incurred any additional hardware or training costs in its use. It allows Choralis to keep using its existing systems as it always has done. Linking Choralis’s telephone system and its data infrastructure makes it possible to communicate information to desktops instantly. If a candidate calls, the Corebridge application suite can be instructed to display that person’s CV instantly. Corebridge displays the data that distinguishes clients from candidates and shows additional information about the caller’s situation. When the phone rings, a profile can be drawn from the company’s databases and a match to a position can be established the moment that a phone conversation begins. The time saved by a solution as powerful, flexible and adaptable as Corebridge can be ploughed back into customer service. http://www.choralis.co.uk/

Avery Associates To assist Avery's hands-on approach to the support of every client it has integrated Corebridge with its customer relationship management systems. With Corebridge, Avery syncs records amongst its existing internal CRM systems by Gel and Microdec. Using Corebridge remote calling, Avery's staff can access their customers' information from anywhere, whether working at home or accessing via mobile device. So, Avery can maintain its commitment to building strong relationships with clients wherever its staff are located. http://www.averyassoc.net/