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Corebridge solution refines OIL’s communication environment
10 April 2006
Corebridge is proud to announce Offshore Incorporations HK Limited (OIL), Asia’s leading offshore company formation specialist, as the newest member of the Corebridge family. With OIL’s rapidly growing business has come the need to improve control of their communication environment. Critical to their business is the ability to identify who is calling in (integrating with their in-house database), to track agent’s telephony statuses and call activities, and finally, during peak times, to use the real-time tracking tool to log who is in the call queue. OIL searched the market for a solution that addressed their requirements. Their search culminated in Corebridge being awarded the contract in December 2005. Corebridge in partnership with PCCW, Hong Kong’s dominant telecom company, delivered a turn key solution to OIL.
The Corebridge proposal met OIL’s requirements head-on. Firstly, Corebridge’s proprietary synchronising agents allow OIL to integrate telephony with their existing database so that incoming calls are identified immediately. CoreTeam, a real-time telephony and computer status tracking tool, allows supervisors to track their agents’ productivity.
“Before Corebridge, it was difficult to measure the efficiency of my in-house sales department to ensure that we provided the best service to our valued clients. We now have a real-time view of their telephony activity which allows me to manage my team more effectively,” says Suzanne Callister, Senior Vice President of Sales and Marketing.
The benefits of Corebridge were recognised by OIL within the first week of installation. We are happy to announce another satisfied Corebridge customer and look forward to building our relationship with OIL for many years to come.
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