Corebridge Enterprise

The Corebridge solution is scalable from SMB to the Enterprise and the same product set serves both markets.

The Corebridge solution has video-conferencing capabilities that can be set up on any PC. It co-ordinates the flow of voice through the telephony system and the transmission of video across the data network. This simple architecture adds a valuable facility to any organisation’s intranet without the need for high cost, dedicated video-conferencing systems.

Team overview functionality gives contact centre supervisors an extended view of their team members’ presence and activities. A supervisor, in situ or remotely, is able to see immediately whether team members are logged on or off, connected to the system, or whether a PC is locked or running a screen saver and so on. Furthermore, it is possible to see whether a user is engaged on the phone or available to take a call. It makes it easy to see how a team is using its telephone system, who they are calling and who is calling them.

Corebridge can launch applications in a very flexible way providing “screen pops” using the source applications rather than Corebridge’s own user interfaces. This is accomplished using command lines and URLs constructed at run time, calls to scripts and batch files, utilising third-party application APIs or by providing programming components which application developers can use to telephony-enable an entire application.