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CLSA Ltd
Since implementing Corebridge, CLSA has identified an increase in call rates across the entire bank, experienced a 20-30% increase in call rates from sales traders to customers – which directly impacts revenues and delivers an attractive ROI CLSA realised a return on their investment from Corebridge in only 69 days. CLSA now operates a truly converged network, which has raised their profit centres’ productivity significantly whilst maintaining their existing systems and infrastructure.
http://www.clsa.com/
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Inapa
“Corebridge integrated perfectly with our CRM solution, OverQuota, and did not require any expensive development work or additional infrastructure and its performance was far beyond our expectations.”
http://www.inapa.pt
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SCPP
Chosen and appointed by the French music industry’s major international labels
and by numerous independent producers, the Société Civile des Producteurs Phonographiques (SCPP) collects musical rights royalties and dispatches them to its members. SCPP administrates a playlist of over 1,500,000 recorded tracks and over 20,000 music videos.
http://www.scpp.fr/
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OIL
The Offshore Incorporations Group Limited (OIL) is the largest and longest established company formation specialist in Asia serving professionals with worldwide incorporations.
Established in 1986, OIL's clients include leading law and accounting firms, public companies, commercial and merchant banks, and financial institutions. Its business is international in scope and spirit, working locally in partnership with its clients.
http://www.offshore-inc.com |
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eCourier.co.uk
For Corebridge's customer, eCourier, precision and timeliness are of the essence. Fast contact look-up and click-to-dial features were the main drivers behind the purchase of the Corebridge solution. Corebridge helps to maximise operating efficiencies at eCourier's call centre by allowing staff to contact the nearest available drivers by wireless instantly with a single click on an on-screen map to inform them of their next pick-up or delivery. Optimising route-planning in this way saves time, money and, of course, limits emissions.
http://www.ecourier.co.uk |
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CNAF
CNAF has the Corebridge solution installed at its Paris central headquarters, aiding its internal communications and easing its external contacts. An arm of the French Republic's social security administration, CNAF was introduced to Corebridge by our partner Anélia.
http://www.caf.fr |
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Silverbeck Rymer
Since the implementation of Corebridge, staff productivity and work flows have improved significantly,
freeing up to 26 minutes each day for each team member. In addition to benefiting from the automatic launch of relevant applications based on inbound or outbound telephone calls, staff no longer need to deal with answering and subsequently transferring calls.
Corebridge’s intelligent automated call routing feature directs calls automatically based on case ownership, team member presence and status.
http://www.silverbeck-rymer.co.uk/
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CMA CGM
CMA CGM is the world's third largest maritime container transporter. Founded and managed by Jacques R. Saade, the CMA CGM group operates in all the world's seas. Its mission is to become the premier maritime carrier by offering sterling service to its customers all the way along the logistical chain.
http://www.cma-cgm.com/en/default.a
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Groupama
Groupama Insurances offer products such as motor and home insurance right through to healthcare and comprehensive commercial covers for the smaller business. Groupama's contact centre specialists have increased their productivity by having the telephony control on their PCs and the Salus claims management system automatically integrated into their work flow.
http://www.groupama.co.uk/ |
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Cubitt Theobald
Cubitt Theobald is a building and joinery company of more than 100 years’ standing. Its team's mission is to provide a professional and friendly service, whilst striving to achieve the highest standards of craftsmanship. Corebridge implemented a solution which integrates the phone system with Workspace providing a maintenance-free, common unified directory of personal, organisational and CRM contact records with rapid search. Workspace is launched automatically in a non-intrusive fashion (i.e. not getting between the users and their current tasks when the phone rings). Click-to-call from within Workspace and all other desktop applications such as Internet browsers, emails, spreadsheets and documents. A supervision and collaboration module showing real-time telephony and PC activity and team members’ presence, with the facility to pick up each others’ calls and create tasks associated with calls. A reporting suite with “on the fly” phone activity report generation and saved templates enabling business intelligence to be derived from the call logs.
http://www.cubitt.co.uk |
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CCI de Paris
The Chambre de Commerce et d’Industrie de Paris (CCIP) oversees economic activity in twenty arrondissements of the French capital. It serves some 380,000 businesses in Paris et the départements of the Petite Couronne. CCIP is based at two sites and employs a team of 180.
http://www.ccip.fr/ |
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CCI de Bayonne Pays Basque
The Chambre de Commerce et d'Inustrie de Bayonne Pays Basque oversees more than 11,000 organisations based in the Basque region of France including 5,000 businesses, 1,700 industries and 4,500 service providers.
http://www.bayonne.cci.fr/ |
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Apax Partners
Apax Partners is a Private equity investment group. Apax Partners invest in leveraged and management buy-outs, growth capital and late venture funds. Since installing Corebridge, users at Apax Partners can initialise calls from anywhere on the desktop by a single on-screen click. Full telephony features include simple conferencing, which also contributes to Apax's work efficiency. Call-logging and missed call notifications sent directly to Microsoft Outlook improve Apax customers' satisfaction.
http://www.apax.com |
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TenUK
Especially unique advantages that Corebridge delivers are call queue monitoring and call activity reporting, both of which are used to support strict SLAs with their own clients. Ten's customer service is enhanced by caller recognition from Corebridge's meta-directory and its efficiency is improved by application integration with TenMaid the company's in-house application.
http://www.tenuk.com/ |
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CCI de Lyon
The Chambre de Commerce et d'Industrie de Lyon serves 58,000 entreprises in Lyon and acts to develop a competitive environment for business, develop its infrastructure, encourage and improve the potential for growth, and widen the global reach of commerce in the region.
http://www.lyon.cci.fr/ |
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CEGC / Natixis Garanties
The Compagnie Européenne de Garanties et Cautions (CEGC), formerly Natixis Garanties, is a major player in many economic sectors. It serves more than 26,000 organisations, making CEGC the second largest business of its type in France.
http://www.natixis.com/ |
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Choralis Consulting
Corebridge transformed Choralis's business without it having incurred any additional hardware or training costs in its use. It allows Choralis to keep using its existing systems as it always has done. Linking Choralis’s telephone system and its data infrastructure makes it possible to communicate information to desktops instantly. If a candidate calls, the Corebridge application suite can be instructed to display that person’s CV instantly. Corebridge displays the data that distinguishes clients from candidates and shows additional information about the caller’s situation. When the phone rings, a profile can be drawn from the company’s databases and a match to a position can be established the moment that a phone conversation begins. The time saved by a solution as powerful, flexible and adaptable as Corebridge can be ploughed back into customer service.
http://www.choralis.co.uk/ |
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Avery Associates
To assist Avery's hands-on approach to the support of every client it has integrated Corebridge with its customer relationship management systems. With Corebridge, Avery syncs records amongst its existing internal CRM systems by Gel and Microdec. Using Corebridge remote calling, Avery's staff can access their customers' information from anywhere, whether working at home or accessing via mobile device. So, Avery can maintain its commitment to building strong relationships with clients wherever its staff are located.
http://www.averyassoc.net/ |
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